Our telephone support
Quality telephone support is essential to ensure hotel operations run smoothly.
We offer a telephone support service accessible from 9:00 a.m. to 6:00 p.m. Monday to Friday, and emergency support available 24 hours a day for critical incidents. This model ensures responsive and efficient support, while providing continuous security for hotels.
One number +33 1 84 18 02 23
Regular Telephone Support (9:00 a.m. - 6:00 p.m.)
Configuration and Maintenance: Help with equipment configuration, preventive maintenance, and software updating.
Emergency Support (24/7)
Technical assistance
Troubleshooting common technical issues, tips on using the systems, and answers to general user questions.
Critical Interventions
Immediate assistance for major outages, network failures, or other critical incidents affecting hotel operations.
Restoration of Services
Rapid actions to restore services and minimize downtime, including system recovery and data recovery.
Climbing and Tracking
Incident management with a clear escalation procedure, followed until the problem is completely resolved.